Zonka Feedback
VerifiedMay be outdatedWhat is Zonka Feedback?
Zonka Feedback is a comprehensive survey software focused on enhancing customer experience and gathering valuable feedback. Firstly, it enables effortless measurement of customer, user, visitor, patient, and employee feedback, tracking metrics like CSAT, CES, and NPS. The platform caters to various industries and offers real-time feedback, in-depth insights, CX automation, and feedback loop closure.
Additionally, Zonka Feedback provides an omnichannel experience management platform. With features like surveys, feedback forms, offline surveys, NPS scoring, CSAT tracking, customer service feedback, website feedback, product feedback, and employee experience surveys. The survey builder supports dynamic surveys with skip logic and custom variables.
Distribution options include web, email, SMS, mobile, and offline surveys. Automated workflows, CX program automation, and real-time reporting with unified response inbox and trend analysis further enhance the platform’s capabilities. Zonka Feedback integrates with popular tools and platforms for a seamless feedback management experience.
Pricing
Starting at $79/month · Subscription
Features
79 features that make Zonka Feedback stand out.
- Offline Response Collection
- Skip Logic
- Question Conditions
- NPS of Employees
- Question Branching
- Text Analysis
- Segmentation
- Reporting/Analytics
- Randomization
- Customer Segmentation
- Activity Tracking
- Collaboration Tools
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Frequently asked questions
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