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Userlytics

Userlytics

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by Userlytics·Launched Top UI UX Design Software
ReviewAITools Score · 5658 reviews8.7

What is Userlytics?

Userlytics is a state-of-the-art user experience research platform that offers a comprehensive suite of tools for UX testing and customer experience improvement. It provides access to a global panel of over 2 million participants across 150+ countries, making it a powerful resource for gathering qualitative and quantitative insights.

The platform stands out for its unlimited access feature, allowing teams to collaborate without extra fees, and offers unlimited concurrent tests and participants per test. This democratizes UX research, making it accessible and scalable for organizations of all sizes.

Userlytics also offers UX consulting support, analysis, and reporting, including proprietary ULX benchmarking metrics for a 360° measurement of user experience. This includes aspects like appeal, adequacy, distinction, usability, trust, performance, ability, and appearance.

Best for
Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at Custom · Subscription

Features

56 features that make Userlytics stand out.

  • Collaboration Tools
  • Design Management
  • Drag & Drop
  • Search/Filter
  • Usability Testing
  • Multi-Channel Data Collection
  • Geotargeting
  • Quantitative Metrics
  • Unmoderated Testing
  • Predictive Analytics
  • Video Support
  • Video recording/Transcriptions

Pros & Cons

Pros

  • Customer SupportUsers praise Userlytics for its very attentive customer support, noting the team’s responsiveness and helpfulness as a standout feature.
  • Quality of Testing PoolThe platform is noted for its quality testing pools that are available across all 50 states and internationally, providing a wide demographic for user testing.
  • Ease of UseThe platform is simple and user-friendly, with a learning curve that is not steep. Users appreciate the quick ability to get user feedback, which is invaluable for agile work models.
  • Value for MoneyReviewers find Userlytics to offer good value for money, especially when compared to other platforms, citing features, and price as main reasons for choosing and continuing to use Userlytics.
  • Platform FunctionalityFeatures like video scrubbing by task, annotation, and the transparency to have the user share their video camera while they share their screen are highlighted as very helpful.

Cons

  • Manual ProcessesSome users mention that the process to randomize larger, quantitative tests is a bit manual, expressing a desire for more automation in future updates.
  • Personalization OptionsWhile not critical to its functionality, additional personalization options for loading screens during the user testing experience would be appreciated.
  • App FunctionalityOne user mentioned experiencing issues with the app, particularly with login memory, visibility of completed tests, and access to the contact screen.

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Frequently asked questions

Is Userlytics free to use?
Userlytics does not include a free tier, but it offers a free trial so you can test it before committing.
How much does Userlytics cost?
Userlytics uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.
What does Userlytics integrate with?
Userlytics ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is Userlytics best suited for?
Userlytics is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Userlytics?
Most teams are live on Userlytics within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

About the authors

Andreea Elena Pirleci
Andreea Elena PirleciWriter

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