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UserGuiding

UserGuiding

VerifiedMay be outdated
by UserGuiding·Launched Customer Success Software
ReviewAITools Score · 1270 reviews9.2

What is UserGuiding?

UserGuiding is a self-serve user onboarding platform that simplifies the process of creating interactive product walkthroughs without coding. It offers features like product tours, resource centers, analytics, in-app surveys, hotspots, onboarding checklists, segmentation, customization, tooltips, and announcement modals.

The software enables businesses to guide users through their initial experiences, boost feature adoption, provide comprehensive resources, collect customer feedback, and personalize onboarding. The platform helps improve user engagement, reduce support burden, and enhance the overall user experience.

With it, businesses can create customized onboarding experiences, analyze onboarding performance, gather actionable feedback, highlight new features, and communicate important information effectively.

It serves various use cases across product marketing, sales, customer success, and product management by empowering teams to deliver seamless onboarding and enhance product adoption.

Best for
StartUpsSmall BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $99/month · Subscription

Features

40 features that make UserGuiding stand out.

  • Account Management
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Communication Management
  • Contextual Guidance
  • Customer Engagement
  • Customer Segmentation
  • Customizable Templates
  • Event Triggered Actions
  • Feedback Management
  • In-app Training

UserGuiding alternatives

Tools buyers consider alongside UserGuiding.

Frequently asked questions

Is UserGuiding free to use?
UserGuiding does not currently offer a free tier or free trial. Pricing starts at $99 and depends on the plan you choose.
How much does UserGuiding cost?
UserGuiding starts at $99/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does UserGuiding integrate with?
UserGuiding ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is UserGuiding best suited for?
UserGuiding is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard UserGuiding?
Most teams are live on UserGuiding within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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