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Tiledesk

Tiledesk

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ReviewAITools Score · 933 reviews8.2

What is Tiledesk?

Tiledesk is an all-in-one customer engagement platform that offers omnichannel live chat and chatbot solutions. It is trusted by global brands, local organizations, and fast-growing startups. With Tiledesk, businesses can boost marketing revenue by 2X through the use of chatbots and live chat.

The platform focuses on qualifying leads better and maximizing conversions on digital channels. It provides a unified messaging experience by integrating with popular messaging channels such as WhatsApp and Facebook Messenger. Tiledesk offers ready-to-use templates for lead generation, customer service, and e-commerce purposes.

Users can also design their own customized chatbots using the no-code chatbot builder. Tiledesk is an open-source platform that prioritizes privacy and allows companies to keep their own data. It promotes standardization and fosters collaboration among developers worldwide. The platform offers features such as multichannel messaging, conversational ticketing, and built-in chatbots.

Best for
FreelancersSmall BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $15/month · Subscription · Free tier available

Features

106 features that make Tiledesk stand out.

  • Activity Dashboard
  • API
  • Auto-Responders
  • Workflow Management
  • Transcripts/Chat History
  • Surveys & Feedback
  • Real Time Notifications
  • Real Time Analytics
  • Offline Form
  • Multi-Channel Communication
  • Mobile Access
  • Geotargeting

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Frequently asked questions

Is Tiledesk free to use?
Yes, Tiledesk offers a free version with core features. You can upgrade to a paid plan when you need more capacity or advanced functionality.
How much does Tiledesk cost?
Tiledesk starts at $15/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does Tiledesk integrate with?
Tiledesk integrates with popular tools such as WordPress.com, Wix, Shopify, Stripe, Zapier, plus an open API for custom workflows.
Who is Tiledesk best suited for?
Tiledesk is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Tiledesk?
Most teams are live on Tiledesk within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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