SurePayroll
VerifiedMay be outdatedWhat is SurePayroll?
SurePayroll, a service by Paychex, is designed to streamline payroll and HR solutions for small businesses and households. The online platform, accessible via a mobile app, supports various payroll types, including general business and household/nanny, facilitating payroll processing on the go and providing easy access to compliance resources such as HR and business forms.
A notable feature is the choice between full-service and self-service payroll options, both allowing unlimited payroll runs with no setup fees. The full-service option stands out with a guarantee of error-free tax filing, supported by a readily available customer service team.
Beyond payroll, SurePayroll offers a suite of HR services to aid businesses in maintaining compliance and competitiveness. This includes offering workers’ compensation insurance with flexible payment options, transparent 401(k) plans tailored for small businesses, affordable healthcare solutions, and pre-employment screening services.
Pricing
Starting at Custom · Subscription
Features
43 features that make SurePayroll stand out.
- Direct Deposit
- Wage Garnishment
- Reporting and Dashboards
- Benefits Manager
- Mobile App
- Scalability
- Time Off Accrual
- Tax Calculation
- Tax Compliance
- Employee Database
- Employee Onboarding
- W-2 Preparation
Pros & Cons
Pros
- Ease of UseMany users appreciate SurePayroll’s user-friendly interface. It’s designed to simplify payroll processes, making it accessible for those with limited experience in payroll management.
- Automated Tax FilingSurePayroll automatically handles federal, state, and local tax filings, reducing the administrative burden and ensuring compliance. This feature is consistently praised for its accuracy and reliability.
- Affordable for Small BusinessesSurePayroll is cost-effective compared to larger competitors like QuickBooks and ADP, particularly for small businesses or household employers.
- Good Customer SupportUsers have mentioned that SurePayroll’s support is responsive and helpful when they need assistance. Customer service often resolves issues quickly and efficiently.
- Flexibility with Contractor PaymentsSurePayroll offers streamlined processes for managing contractor payments and generating forms like W-2s and 1099s.
Cons
- Customer Support IssuesWhile some users report positive experiences, others have encountered unhelpful customer service, particularly when resolving complex issues or canceling the service. Long wait times and unresponsive staff have been noted.
- Limited Time for CorrectionsThere are complaints about a short window (30 seconds) to reverse payroll errors, which can lead to inaccuracies if users don’t catch mistakes quickly.
SurePayroll alternatives
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Frequently asked questions
Is SurePayroll free to use?
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