SolarWinds Web Help Desk
VerifiedMay be outdatedWhat is SolarWinds Web Help Desk?
SolarWinds Web Help Desk is a centralized and automated ticketing management system designed to enhance customer support. It simplifies the tracking of tasks, including ticket assignment, routing, and escalation. The software allows incident tickets to be linked to a single problem for better organization, associates problem tickets with IT assets, and tracks the history of asset service requests. Integration with Dameware® Remote Support software enables support for end users and troubleshooting with just one click, streamlining the journey from service request to resolution.
Web Help Desk is highly regarded in the industry for its capabilities in ticket automation and routing, the approval process, internal tickets, and parent/child ticketing, contributing to greater efficiencies. Customers from various sectors, including the Central Florida Expressway Authority, educational institutions, and McDonough District Hospital, have praised the software for its comprehensive features and improvements over previous systems. These features include alerts/notifications, enforcement of SLAs, detailed emails to techs, and pop-up notifications based on the Report Type selected by clients.
Pricing
Starting at $349/month · Subscription
Features
95 features that make SolarWinds Web Help Desk stand out.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Client Portal
- Collaboration Tools
- Compliance Management
- Contract/License Management
- Email Management
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Frequently asked questions
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