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Smith.ai

Smith.ai

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by Smith.ai·Launched Live Chat Software
ReviewAITools Score · 876 reviews9.1

What is Smith.ai?

Smith.ai is a customer engagement platform that combines AI and human intelligence to offer 24/7 customer support. It’s designed to handle customer interactions while businesses focus on their core work. Smith.ai provides live North America-based agents to capture and convert more leads, ensuring a high level of customer service.

The platform offers a range of services including virtual receptionists, outreach campaigns, and web chat support. Smith.ai’s virtual receptionists work alongside AI to handle every call with efficiency and professionalism, ensuring no missed calls and lost business opportunities. The outreach campaigns are aimed at engaging and qualifying leads to grow sales pipelines.

Smith.ai’s web chat combines bots and human agents to make it an effective channel for pre-sales and customer support. The platform integrates with over 5,000 software applications, ensuring seamless syncing of calls, chats, and appointments with existing systems.

Best for
Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $285/month · Subscription

Features

100 features that make Smith.ai stand out.

  • Activity Dashboard
  • API
  • Auto-Responders
  • Drag & Drop
  • Contact Management
  • Customizable Branding
  • File Sharing
  • Geotargeting
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Personalization

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Frequently asked questions

Is Smith.ai free to use?
Smith.ai does not currently offer a free tier or free trial. Pricing starts at $285 and depends on the plan you choose.
How much does Smith.ai cost?
Smith.ai starts at $285/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does Smith.ai integrate with?
Smith.ai ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is Smith.ai best suited for?
Smith.ai is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Smith.ai?
Most teams are live on Smith.ai within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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