Smartsupp
VerifiedMay be outdatedWhat is Smartsupp?
Smartsupp is a live chat and customer service platform that combines live chat, chatbots, and video recordings to drive online sales through conversations. Trusted by over 100,000 active customers worldwide, Smartsupp helps businesses save time and convert visitors into loyal customers.
The platform offers features such as live chat conversations, built-in chatbots, multichannel messaging, conversational ticketing, and video recordings. Smartsupp’s customers have seen positive results, including increased conversion rates, higher average order values, and improved customer satisfaction.
The platform provides ready-to-use chatbot templates for lead generation, discount offers, customer service, and e-commerce purposes. Smartsupp integrates with various e-commerce platforms and website builders, making it suitable for businesses of all sizes. With Smartsupp, businesses can provide a human touch to customer interactions, save time with chatbot automation, and increase sales opportunities by understanding visitors’ buyer journeys.
Pricing
Starting at $20/month · Subscription · Free tier available
Features
68 features that make Smartsupp stand out.
- API
- Activity Dashboard
- Auto-Responders
- Drag & Drop
- Chat/ Messaging
- Contact Management
- Email Management
- Transcripts/Chat History
- Workflow Management
- Surveys & Feedback
- Real Time Notifications
- Real Time Analytics
Pros & Cons
Pros
- Free Plan and Affordable PricingSmartsupp offers a free version with valuable features, making it highly attractive for businesses trying to minimize costs. The free plan includes up to 100 monthly chats, which can help gauge its value before upgrading to a paid plan.
- Customization and IntegrationsUsers appreciate the customizable chat widgets that can be easily integrated into websites and adapted to different CMS and eCommerce platforms like WordPress, Shopify, and more. This flexibility allows businesses to personalize their customer interaction.
- Visitor Tracking and AnalyticsSmartsupp provides detailed visitor tracking and analytics, enabling businesses to understand website visitor behavior, such as navigation patterns and time spent on different pages. These insights help improve engagement and optimize the website’s performance.
- Ease of Use and Fast SetupMany users highlight the platform’s user-friendly interface and the low setup time for multiple customer service representatives. This simplicity makes it easy for teams to use Smartsupp without extensive training.
- Video Recording FeatureOne of Smartsupp’s standout features is its video recording tool, which records visitor movements on a website. This feature helps businesses understand user behavior and optimize their site for better conversions.
Cons
- Limited Advanced FeaturesWhile Smartsupp is praised for its basic functionality, some users note that it lacks the depth of features offered by more advanced live chat solutions, making it a bit “bare-bones” for larger businesses.
- Customer Support Response TimesAs the company is based in Europe, some users report slower customer service response times, which can be a drawback for businesses outside Europe that need more immediate support.
- Mobile ExperienceA few users have mentioned issues with mobile functionality, particularly in terms of displaying inactive visitors, which might limit its full potential on mobile devices.
Smartsupp alternatives
Tools buyers consider alongside Smartsupp.
Frequently asked questions
Is Smartsupp free to use?
How much does Smartsupp cost?
What does Smartsupp integrate with?
Who is Smartsupp best suited for?
How long does it take to onboard Smartsupp?
Read more about Smartsupp
Editorial deep dives and how-to guides covering this tool and its category.
Best AI Tools in 2026: 15 Powerful Platforms for Work, Content, and Productivity
AI tools have moved far beyond simple chatbots. This guide compares 15 of the best AI platforms in 2026 for research, writing, design, video, meetings, automation, coding, and everyday productivity so you can build a practical AI stack without paying for overlapping tools.
Customer Segmentation Using AI: Smarter Insights, Better Results
AI-driven segmentation lets you discover the real clusters in behaviour, intent and value — and act on them weekly rather than once a quarter.
Best ecommerce personalization software in 2026
Ecommerce personalization software uses behavioral data and AI to tailor every part of the shopping journey, from product recommendations and search results to email and push notifications. The best platforms in 2026 combine real-time personalization, omnichannel orchestration, a
Best Accounting Software for Freelancers 2026
The best accounting software for freelancers and self-employed professionals in 2026. Compare FreshBooks, Wave, Bonsai, and 7 more on Tekpon.
Browse related categories
Other directories where this product (and its competitors) live.
Live Chat Software
The fundamental key to any business’s success relies on the qualitative customer services they offer. Customers rely on products or services and get influenced by the support you offer. So when it comes to your business, you must find ways to foster your relationship with your customers. Offering good and all-time support can help you prosper and scale your customer base.
Artificial Intelligence Software
Artificial intelligence (AI) has crept into business software. These applications have embedded machine and deep learning algorithms into their everyday functionality. The user saves time and energy by automating these operations. These functionalities simplify their job and help workers to work efficiently and productively.
AI Video Generators
An AI Video Generator is a software application that utilizes artificial intelligence to automate the creation of video content. By analyzing input data such as text, images, or existing video clips, these tools can produce coherent and visually appealing videos without the need for traditional filming or extensive manual editing. This technology leverages machine learning algorithms trained on vast datasets to understand context, generate relevant visuals, and synchronize elements seamlessly.
Audio Editing Software
Audio editing software is a program that allows making changes, editing, and generating creative audio files. Audio editors and sound engineers use this software to edit and rearrange audio regions, mix or delete audio sections, and record or create new and unique audio components.
Landing Page Software
Compliance Software
Compliance software is a category of business tools designed to help organizations meet regulatory requirements, manage internal policies, and reduce the risk of violations across legal, financial, and operational domains. These platforms automate tasks like policy tracking, audit preparation, risk assessment, and evidence collection – replacing manual spreadsheets and ad hoc processes that leave gaps in coverage.