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Salesforce Field Service

Salesforce Field Service

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by Salesforce Field Service·Launched Field Service Management Software
ReviewAITools Score · 702 reviews8.8

What is Salesforce Field Service?

Salesforce Field Service is software aimed at businesses with field technicians, like repair crews or cable installers. It tackles several challenges in field service management.

Imagine this, automated scheduling that assigns jobs to the most qualified technician nearby, a mobile app for technicians to access everything they need on the job, and real-time visibility for managers to track progress and keep customers informed.

By streamlining communication and ensuring technicians are well-equipped, Salesforce Field Service can lead to faster resolutions and happier customers, ultimately improving both efficiency and customer experience for field service businesses.

Best for
Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at Custom · Subscription

Features

104 features that make Salesforce Field Service stand out.

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • API
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Contact Database
  • Contract/License Management

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Frequently asked questions

Is Salesforce Field Service free to use?
Salesforce Field Service does not include a free tier, but it offers a free trial so you can test it before committing.
How much does Salesforce Field Service cost?
Salesforce Field Service uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.
What does Salesforce Field Service integrate with?
Salesforce Field Service ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is Salesforce Field Service best suited for?
Salesforce Field Service is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Salesforce Field Service?
Most teams are live on Salesforce Field Service within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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