Salesforce Commerce Cloud
VerifiedMay be outdatedWhat is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is a comprehensive ecommerce platform that serves B2B, B2C, and B2B2C (direct-to-consumer) markets. Part of Salesforce’s Customer 360 integrated CRM platform, Commerce Cloud integrates customer data across the entire suite of Salesforce applications, enhancing customer relationships and driving personalized shopping experiences.
The platform supports the creation and management of customized ecommerce sites that are scalable and easy to navigate, providing businesses with the tools needed for rapid order processing, including features like contract pricing and customer-specific catalogs. For B2B environments, Commerce Cloud allows for handling complex orders and integrates deeply with Salesforce’s CRM to manage customer relationships and data seamlessly.
In the B2C sector, Commerce Cloud helps brands create engaging online experiences across various digital channels, including web, mobile, social media, and even in-store interactions. This is enriched with AI capabilities through Einstein for B2C Commerce, which offers predictive insights to personalize customer interactions and improve sales outcomes.
Overall, Salesforce Commerce Cloud facilitates a unified commerce strategy, allowing businesses to manage multiple ecommerce sites from a single platform and ensuring consistent and personalized interactions across all customer touchpoints.
Pricing
Starting at Custom · Subscription
Features
69 features that make Salesforce Commerce Cloud stand out.
- Activity Dashboard
- Email Marketing
- Inventory Management
- Order Management
- SEO Management
- Shipping Management
- Payment Processing
- API
- Vendor Managed Inventory
- Retail Inventory Management
- Customer Database
- Price/Margin Management
Salesforce Commerce Cloud alternatives
Tools buyers consider alongside Salesforce Commerce Cloud.
Frequently asked questions
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