RightAnswers
VerifiedMay be outdatedWhat is RightAnswers?
RightAnswers is a KCS-verified enterprise knowledge management software that enhances the user and customer experience through AI and machine learning. It enables organizations to create a trusted knowledge-sharing culture. The platform delivers a better customer experience by spreading connected knowledge across the organization, integrating with existing software, and providing multi-channel experiences with AI-enabled search and customizable interfaces.
Intelligent workflows streamline processes, interactive dashboards offer insights, and advanced search algorithms identify the best knowledge for users. RightAnswers integrates with various CRM/ITSM systems and other tools, ensuring seamless knowledge creation and sharing.
The system is KCS verified, incorporating KCS methodology and processes. It offers collaboration features, AI and machine learning capabilities, self-service solutions, federated search, and analytics reports. RightAnswers can be paired with other Upland products, such as InGenius and Rant & Rave, to further improve call center productivity and customer experience.
Pricing
Starting at Custom · Subscription
Features
33 features that make RightAnswers stand out.
- Cataloging/Categorization
- Collaboration Tools
- Chat/Messaging
- Comments
- Searchable
- Upload
- Templates
- Versioning & Version History
- KCS verified
- Virtual Assistants
- Self Service Portal
- Workflow automation
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Frequently asked questions
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