OpenTable

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by OpenTable·Launched Restaurant Management Software

ReviewAITools Score · 9079454 reviews8.3

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What is OpenTable?

OpenTable is a comprehensive and reliable restaurant platform offering various solutions to enhance hospitality operations. It helps restaurants run smoother shifts by maximizing seatings and providing tools for setup and success.

Its network connects restaurants with valuable diners who dine out frequently and spend more per person. The platform offers customer management tools to turn guests into regulars through personalized experiences and targeted marketing.

It also enables restaurants to create and sell dining experiences, manage reservations, streamline table assignments, and integrate with point-of-sale systems. The software provides real-time inventory, waitlist management, and online ordering options.

With extensive marketing tools, insights, and support available in multiple languages, OpenTable empowers restaurants to optimize their operations, attract more guests, and build strong customer relationships.

Best for

Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $149/month · Subscription

Basic

149

Core

299

Pro

499

Features

69 features that make OpenTable stand out.

Access Control/Permissions
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Contact Management
Delivery Management
Employee Management
Event Scheduling
Food Delivery Dispatching
Inventory Management

Pros & Cons

Pros

Ease of Use for CustomersOne of the most frequently mentioned positives is the app’s simplicity for diners. Users appreciate how easy it is to make restaurant reservations, even during peak times. The platform provides real-time availability, which simplifies the process of finding and booking a table.
Wide Range of Restaurant OptionsOpenTable offers a large selection of restaurants, making it easy for users to find dining options anywhere. This variety is often highlighted as a significant benefit, especially for travelers or those exploring new dining experiences in different cities.
Reliable Notifications and RemindersUsers often commend OpenTable’s notification system, which sends reminders about upcoming reservations, helping to avoid missed bookings. This feature is especially appreciated by busy users who might forget about their dining plans without these alerts.
Loyalty Program and PointsFrequent users appreciate OpenTable’s loyalty points system. Diners can earn points for each reservation made and redeem them for dining vouchers or rewards, adding value to the app’s frequent use.
Seamless Restaurant Management for OwnersFrom the restaurant owner’s perspective, OpenTable offers an effective reservation management tool. It helps restaurants streamline bookings, manage waitlists, and optimize table turnover, ensuring operations run smoothly during busy times.

Cons

High Fees for RestaurantsOne of the most common complaints from restaurant owners is the cost of using OpenTable’s service. Many feel that the fees associated with each reservation can add up quickly, particularly for small or independent restaurants that may not have the budget to absorb these costs.
Limited Customer SupportBoth diners and restaurant owners have occasionally reported slow response times from OpenTable’s customer support team. When reservations need to be modified or technical issues arise, users feel faster and more responsive support is needed.
Inaccurate Restaurant AvailabilitySome diners have reported that the availability shown on the platform doesn’t always match the restaurant’s availability. This can result in double bookings or reservations that restaurants cannot accommodate, leading to frustration for both parties.
No-Show PenaltiesA common complaint among diners is the penalty system for no-shows or last-minute cancellations. While understandable from a restaurant’s perspective, some users feel that the penalties are too strict, especially when they try to cancel a reservation shortly after booking.
App Performance and GlitchesAlthough generally reliable, some users report occasional glitches with the app, such as slow load times, crashing, or issues with completing reservations. While not widespread, these technical issues can be frustrating, mainly when booking during peak dining times.

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Frequently asked questions

Is OpenTable free to use?

OpenTable does not include a free tier, but it offers a free trial so you can test it before committing.

How much does OpenTable cost?

OpenTable starts at $149/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.

What does OpenTable integrate with?

OpenTable ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.

Who is OpenTable best suited for?

OpenTable is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.

How long does it take to onboard OpenTable?

Most teams are live on OpenTable within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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