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What is Oct8ne?

Oct8ne is a cutting-edge customer service solution that enhances online customer experiences through personalized live chat and visual support. This innovative software uses a unique approach to engaging customers by allowing service agents to see the customer’s view in real time, helping them guide the customer more effectively.

With features such as live video chat, co-viewing capabilities, and a proactive chat system, Oct8ne stands out as a tool designed to bridge the gap between online shopping and personalized in-store assistance.

The benefits of integrating Oct8ne into your online platform include increased sales through improved customer engagement, better understanding of customer needs through real-time interaction, and heightened customer satisfaction thanks to personalized support.

By providing a visual customer service experience, Oct8ne is especially useful for e-commerce sites, where demonstrating products or guiding through the buying process can significantly impact decision-making. Its use cases extend to any online service that can benefit from closer customer interaction and personalized support, making it a versatile tool for businesses looking to enhance their online customer service capabilities.

Best for
StartUpsSmall Business

Pricing

Starting at Custom · Subscription

Features

42 features that make Oct8ne stand out.

  • AI/Machine Learning
  • Chat
  • Fully Branded Experience
  • Integrations
  • Real-time Analytics
  • Reporting & Analytics
  • Activity Dashboard
  • Augmented Analytics
  • Automated Responses
  • Autoresponders
  • Canned Responses
  • Chatbot

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Frequently asked questions

Is Oct8ne free to use?
Oct8ne does not include a free tier, but it offers a free trial so you can test it before committing.
How much does Oct8ne cost?
Oct8ne uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.
What does Oct8ne integrate with?
Oct8ne ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is Oct8ne best suited for?
Oct8ne is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Oct8ne?
Most teams are live on Oct8ne within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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