ManageEngine SupportCenter Plus
VerifiedMay be outdatedWhat is ManageEngine SupportCenter Plus?
ManageEngine SupportCenter Plus is a web-based customer support software designed to enhance customer service operations. It offers multi-channel support, including email, phone, portal, and social media, enabling a unified view of customer interactions.
The software automates request tracking, provides a customizable self-service portal, manages accounts and contacts, and includes a knowledge base for quick resolution of common queries. It also features SLA management, time tracking, billing, and detailed reporting and dashboards.
SupportCenter Plus is available in three editions: Standard, Professional, and Enterprise, catering to various business needs. This solution aims to improve customer satisfaction by streamlining support processes and providing superior customer experiences.
Pricing
Starting at $995/month · Subscription · Free tier available
Features
35 features that make ManageEngine SupportCenter Plus stand out.
- Activity Dashboard
- Client Portal
- Contact Management
- Customer Database
- Feedback Management
- Interaction Tracking
- Live Chat
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Performance Metrics
- Multi-Channel Communication
ManageEngine SupportCenter Plus alternatives
Tools buyers consider alongside ManageEngine SupportCenter Plus.
Frequently asked questions
Is ManageEngine SupportCenter Plus free to use?
How much does ManageEngine SupportCenter Plus cost?
What does ManageEngine SupportCenter Plus integrate with?
Who is ManageEngine SupportCenter Plus best suited for?
How long does it take to onboard ManageEngine SupportCenter Plus?
About the authors
Read more about ManageEngine SupportCenter Plus
Editorial deep dives and how-to guides covering this tool and its category.
Freshdesk vs Zendesk
Freshdesk vs Zendesk. Which one is better? Read our comparison of these two help desk software & choose the winner for you!
Best AI Tools in 2026: 15 Powerful Platforms for Work, Content, and Productivity
AI tools have moved far beyond simple chatbots. This guide compares 15 of the best AI platforms in 2026 for research, writing, design, video, meetings, automation, coding, and everyday productivity so you can build a practical AI stack without paying for overlapping tools.
Customer Segmentation Using AI: Smarter Insights, Better Results
AI-driven segmentation lets you discover the real clusters in behaviour, intent and value — and act on them weekly rather than once a quarter.
Best ecommerce personalization software in 2026
Ecommerce personalization software uses behavioral data and AI to tailor every part of the shopping journey, from product recommendations and search results to email and push notifications. The best platforms in 2026 combine real-time personalization, omnichannel orchestration, a
Browse related categories
Other directories where this product (and its competitors) live.
Help Desk Software
Help desk software helps organize, manage, and respond to internal and external service requests. Customer inquiries are often submitted through multiple channels, such as email, phone, or social media. Customer service teams use help desk software solutions to streamline support processes. This system also provides analytics on customer engagement across all communication channels.
Video Conferencing Software
Video conferencing software is a category of communication tools that enables real-time audio and video calls between two or more participants over the internet. At its core, a video conferencing platform transmits synchronized video, audio, and screen-sharing streams between connected devices – whether desktop computers, laptops, tablets, or smartphones. Most platforms also include features like chat messaging, virtual backgrounds, recording and transcription, breakout rooms, and meeting scheduling integration with calendar apps like Google Calendar or Microsoft Outlook.
Live Streaming Software
Live Streaming Software enables individuals and organizations to broadcast live video content over the internet. This software is crucial for various applications, including live events, webinars, virtual meetings, gaming streams, and real-time content delivery. It offers tools for capturing, encoding, and distributing video content to multiple platforms simultaneously, ensuring a wide reach and high-quality streaming experience.
Digital Signage Software
Digital Signage Software is a tool that allows you to create, schedule, and distribute multimedia content on electronic displays, such as TVs, monitors, or electronic billboards. The software integrates with specific hardware to ensure that your content is displayed effectively. It offers various content forms, such as text, animation, and videos, which are often intended for public viewing.
Password Management Software
A password manager creates, stores, and retrieves complex passwords from an encrypted vault. Instead of memorizing dozens of unique passwords or reusing the same one across sites, users remember a single master password or use biometric authentication to unlock their vault. The software then autofills login credentials on websites and apps automatically.
Demo Automation Software
Demo Automation Software is a specialized type of software designed to streamline and enhance the process of creating and conducting product demonstrations. This software category targets sales, marketing, and customer success teams, helping them present their products effectively to potential clients. These tools are predominantly cloud-based and facilitate the crafting of interactive, engaging product experiences tailored to individual customer needs or industry specifics.