ManageEngine ServiceDesk Plus
VerifiedMay be outdatedWhat is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is an IT service management software designed to simplify IT operations within an organization. It provides a unified platform that combines IT service management, IT asset management, and customer service management functionalities in one place.
It seamlessly integrates IT and business workflows across multiple departments, including HR, finance, and facilities. The software is available in both on-premises and cloud models.
ServiceDesk Plus provides a single point of contact for users to report IT issues and track their resolution. It also helps identify the root cause of recurring IT problems and implements solutions to prevent them from happening again. It offers a centralized repository of IT services available to users, along with descriptions and instructions for requesting them.
The software also implements a controlled and documented approach to managing changes to your IT infrastructure, minimizing the risk of disruptions.
Pricing
Starting at Custom · Subscription
Features
79 features that make ManageEngine ServiceDesk Plus stand out.
- Contract/License Management
- Support Ticket Management
- Alerts/Escalation
- Assignment Management
- Automated Routing
- Call Center Management
- Collaboration Tools
- Email Management
- Full Text Search
- Help Desk Management
- Incident Management
- Issue Management
ManageEngine ServiceDesk Plus alternatives
Tools buyers consider alongside ManageEngine ServiceDesk Plus.
Frequently asked questions
Is ManageEngine ServiceDesk Plus free to use?
How much does ManageEngine ServiceDesk Plus cost?
What does ManageEngine ServiceDesk Plus integrate with?
Who is ManageEngine ServiceDesk Plus best suited for?
How long does it take to onboard ManageEngine ServiceDesk Plus?
Read more about ManageEngine ServiceDesk Plus
Editorial deep dives and how-to guides covering this tool and its category.
Freshdesk vs Zendesk
Freshdesk vs Zendesk. Which one is better? Read our comparison of these two help desk software & choose the winner for you!
Best AI Tools in 2026: 15 Powerful Platforms for Work, Content, and Productivity
AI tools have moved far beyond simple chatbots. This guide compares 15 of the best AI platforms in 2026 for research, writing, design, video, meetings, automation, coding, and everyday productivity so you can build a practical AI stack without paying for overlapping tools.
Customer Segmentation Using AI: Smarter Insights, Better Results
AI-driven segmentation lets you discover the real clusters in behaviour, intent and value — and act on them weekly rather than once a quarter.
Best ecommerce personalization software in 2026
Ecommerce personalization software uses behavioral data and AI to tailor every part of the shopping journey, from product recommendations and search results to email and push notifications. The best platforms in 2026 combine real-time personalization, omnichannel orchestration, a
Browse related categories
Other directories where this product (and its competitors) live.
Help Desk Software
Help desk software helps organize, manage, and respond to internal and external service requests. Customer inquiries are often submitted through multiple channels, such as email, phone, or social media. Customer service teams use help desk software solutions to streamline support processes. This system also provides analytics on customer engagement across all communication channels.
Antivirus Software
With cyber threats lurking around every virtual corner, individuals and businesses need reliable protection against malicious software. This is where antivirus software plays a pivotal role. This comprehensive guide will delve into the essence of antivirus software, exploring its significance, functionalities, and how it acts as a shield against digital threats.
Cloud Storage Software
Cloud Storage Software provides an online platform for storing, managing, and accessing data over the internet, eliminating the need for local storage on physical devices. This type of software has become a cornerstone for businesses of all sizes, offering scalable, secure, and efficient data storage solutions.
Application Development Software
Application Development Software, commonly known as ADS, is an all-encompassing term that includes many tools, programming languages, and frameworks developers use to create software applications. These applications can range from simple mobile apps for smartphones and tablets to complex enterprise-level software used by large corporations.
Knowledge Management Software
A first definition of what a knowledge management system (KMS) is would be that it is a tool that helps individuals and organizations of all sizes streamline their information sharing. Also, they support the effective use of knowledge and spread information inside and outside the organization. Unlike traditional data storage systems, KMS provides businesses with a dynamic platform that promotes collaboration, accelerates decision-making, and fosters a culture of continuous learning. If you want, KMS is a sophisticated “weapon” that enables organizations to easily store, organize, and retrieve information.
Tax Software
Tax software is a computer application designed to help individuals and businesses prepare and file tax returns. These programs are designed to streamline the tax preparation process, and these are helpful for users with step-by-step guidance, automated calculations, and error-checking features.