Loox

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by Loox·Launched Online Reputation Management Software

ReviewAITools Score · 133948 reviews9.0

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What is Loox?

Loox is a dynamic platform that specializes in harnessing the power of visual reviews to boost brand credibility and drive sales. It recognizes the influential role of authentic customer feedback and enables businesses to collect, display, and share photo reviews, turning satisfied customers into brand ambassadors.

Their product reviews feature allows businesses to showcase genuine user experiences, enhancing trust and encouraging potential buyers. Beyond just reviews, Loox also offers a customer referrals program, incentivizing happy customers to spread the word and attract new clientele.

The platform’s seamless integrations ensure compatibility with popular e-commerce tools, making the implementation process smooth. By providing real-life social proof examples, Loox demonstrates its effectiveness in elevating brands in the e-commerce landscape.

In essence, Loox is an invaluable tool for businesses aiming to leverage customer testimonials for growth and success.

Best for

StartUpsSmall BusinessMedium BusinessLarge Enterprise

Pricing

Starting at $9.99/month · Subscription

Loox Beginner

9.99

Loox Scale

34.99

Loox Unlimited

599.99

Features

39 features that make Loox stand out.

Activity Tracking
Customer Experience Management
Customizable Branding
Dashboard
Data Import/Export
Email Management
Engagement Tracking
Feedback Management
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Reporting/Analytics

Pros & Cons

Pros

User-Friendly InterfaceMany users praise Loox for its intuitive design and easy-to-navigate dashboard. Store owners, even those with limited technical knowledge, can easily set up the app and integrate it with their eCommerce platforms. This ease of use makes it accessible to a wide audience, including small to mid-sized businesses.
Photo and Video ReviewsA standout feature is the ability to collect customer photo and video reviews. These visual elements add authenticity and trust to products, helping increase conversion rates. Many merchants note that the inclusion of photos, in particular, makes their products more appealing.
Customization OptionsLoox offers a high level of customization, allowing users to tailor the review displays to match their store’s branding. From modifying review widget colors to customizing email templates for review requests, the flexibility helps businesses maintain brand consistency.
Automated Review RequestsThe automated email system for soliciting reviews is highly appreciated by store owners. Merchants can set up personalized emails to be sent to customers after purchase, streamlining the process of gathering feedback without manual intervention.
Boosts Social Proof and ConversionsMany businesses report a noticeable increase in their conversion rates after implementing Loox. The combination of reviews and visuals encourages new customers to trust the product and make purchases, which is especially important for eCommerce stores.

Cons

Pricing StructureOne of the most common critiques is Loox’s pricing. Some smaller businesses find the pricing plans to be a bit expensive, especially for startups or stores with lower sales volumes. They feel that certain essential features are locked behind higher-tier plans, which may not be affordable for everyone.
Lack of Advanced Filtering OptionsSome users express the need for more advanced filtering and sorting features for reviews. For larger stores with hundreds of reviews, it becomes difficult to manage and display the most relevant reviews due to the current limitations in filtering options.
Review Widget Load TimeSome reviewers have noticed that the review widget can slow down their site’s loading speed. As site speed is critical for maintaining customer attention and SEO rankings, this is a concern for users who prioritize fast page loads.

Loox alternatives

Tools buyers consider alongside Loox.

Frequently asked questions

Is Loox free to use?

Loox does not currently offer a free tier or free trial. Pricing starts at $9.99 and depends on the plan you choose.

How much does Loox cost?

Loox starts at $9.99/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.

What does Loox integrate with?

Loox integrates with popular tools such as Omnisend, Klaviyo, PushOwl, AfterShip, Weglot, plus an open API for custom workflows.

Who is Loox best suited for?

Loox is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.

How long does it take to onboard Loox?

Most teams are live on Loox within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

About the authors

Ana Maria StanciucEditor

Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. With a background in journalism, her expertise goes beyond writing, as she brings a unique combination of creative storytelling and technical accuracy to her work. She is currently the Head of Content at Tekpon and the Editor in Chief for Tekpon Magazine. In her current role, she leverages her extensive writing experience and strategic insight to produce valuable content. Ana-Maria specializes in reviewing and cu

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Ana Maria ConstantinWriter

Ana Maria Constantin, the dynamic Chief Marketing Officer at Tekpon, brings a unique blend of creativity and strategic insight to the digital marketing sphere. With a background in interior design, her aesthetic sensibility is not just a skill but a passion that complements her expertise in marketing strategy. This allows her to create campaigns that are not only visually appealing but also highly effective, a testament to her unique talent. Ana Maria Constantin’s affiliate manager experience is a testament to her dedication and growth. During this time, she improved her partnership developmen

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