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LiveAgent

LiveAgent

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by LiveAgent·Launched Help Desk Software
ReviewAITools Score · 1039 reviews9.3

What is LiveAgent?

LiveAgent is a cloud-based help desk software that offers a complete solution to enhance customer experience. The software offers many features that eliminate the need for additional integrations. It also offers unique social media integration, customization options, and a free version to try out.

Additionally, it provides excellent 24/7 customer service to help you solve any technical issues without any obligations. The pricing is affordable, and the software offers a free trial to experience its capabilities.

Best for
StartUpsSmall BusinessMedium BusinessLarge EnterpriseNon-profit Organization

Pricing

Starting at $9/month · Subscription · Free tier available

Features

176 features that make LiveAgent stand out.

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Appointment Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Management

LiveAgent alternatives

Tools buyers consider alongside LiveAgent.

Frequently asked questions

Is LiveAgent free to use?
Yes, LiveAgent offers a free version with core features. You can upgrade to a paid plan when you need more capacity or advanced functionality.
How much does LiveAgent cost?
LiveAgent starts at $9/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does LiveAgent integrate with?
LiveAgent integrates with popular tools such as Slack, Zapier, Gmail, Trello, Google Forms, plus an open API for custom workflows.
Who is LiveAgent best suited for?
LiveAgent is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard LiveAgent?
Most teams are live on LiveAgent within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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