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Infobip

Infobip

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by Infobip·Launched Live Chat SoftwareVoIP Software
ReviewAITools Score · 823 reviews8.7

What is Infobip?

Infobip is a global leader in omnichannel communication solutions. They help businesses of all sizes connect with their customers on the channels they prefer, be it SMS, email, voice calls, social media, or even messaging apps.

Imagine having a central platform to manage all your customer interactions. Infobip makes this a reality, fostering a more unified and personalized approach to customer engagement.

Reach your customers where they are – SMS, email, voice calls, social media, messaging apps – all through a single platform. This flexibility ensures you can deliver the right message at the right time.

Leverage customer data to personalize your interactions. Infobip allows you to tailor messages and offers based on individual preferences and past behavior.

Best for
Small BusinessMedium BusinessLarge Enterprise

Pricing

Starting at Custom · Subscription

Features

62 features that make Infobip stand out.

  • Call Routing
  • Contact Management
  • SIP Trunking
  • Mobile Coupons
  • Call Recording
  • Text to Speech
  • Push Notifications
  • Shortcodes
  • Audio/Video Conferencing
  • Polls/Voting
  • On-Demand Communications
  • IVR/Voice Recognition

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Frequently asked questions

Is Infobip free to use?
Infobip does not include a free tier, but it offers a free trial so you can test it before committing.
How much does Infobip cost?
Infobip uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.
What does Infobip integrate with?
Infobip ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is Infobip best suited for?
Infobip is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Infobip?
Most teams are live on Infobip within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

About the authors

Andreea Elena Pirleci
Andreea Elena PirleciWriter

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