Grasshopper

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by Grasshopper·Launched VoIP software

ReviewAITools Score · 59777 reviews9.0

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What is Grasshopper?

Grasshopper is a calling app that small business owners can use to run their online businesses seamlessly. Grasshopper phone service provides companies with an online phone number. With this calling app, business owners can include professional features to their communication systems not available in traditional cell phone services or on a free Google Voice phone.

Grasshopper’s desktop and mobile apps enable you to access the system anywhere. At the same time, the standard call forwarding feature makes it simple to transfer calls or send them directly to voicemail. Moreover, Grasshopper’s phone service enables new and small businesses to look more professional. It offers sophisticated online telephony features that hinder miscommunications, improve customer experience, and enhance first-call resolution rates.

Best for

StartUpsSmall Business

Pricing

Starting at $29/month · Subscription

Features

21 features that make Grasshopper stand out.

Alerts/Notifications
Automated Attendant
Business Text Messaging
Call Conferencing
Call Routing
Call Queuing
Mobile Access
Chat/Messaging
Multi-Channel Communication
Voice Mail
Multi-User Collaboration
Employee Directory

Pros & Cons

Pros

Affordable and ProfessionalGrasshopper allows small businesses to project a professional image with features like custom greetings, voicemail transcription, and call forwarding to personal phones. Many users appreciate its affordability, with the option to select vanity numbers and manage multiple extensions without high costs.
Ease of UseThe platform is noted for its simplicity, making it easy to set up and manage even for non-technical users. Users enjoy the convenience of its mobile app, which enables business calls from anywhere while maintaining a professional appearance.
FlexibilityGrasshopper is especially favored for its flexibility in handling remote work. Business owners report that the system seamlessly connects remote teams as if they were working from the same office, which has been crucial for maintaining a professional presence.
Call Screening and Voicemail OptionsUsers highly value features like call screening and voicemail notifications sent directly to email or through the app.

Cons

Limited CRM IntegrationOne of the frequent complaints is the lack of integration with CRM tools, which limits the ability to associate calls with leads or customers automatically. Users believe this could significantly enhance the platform’s capabilities.
Cost and Contract ConcernsSome users find Grasshopper’s pricing structure steep, particularly the requirement to pay for the year upfront. They feel the service doesn’t always justify the cost, especially compared to cheaper alternatives offered by mobile providers.
Interface and FeaturesWhile Grasshopper is easy to use, some users note that the web interface could use a refresh, and additional features like automatic call rollovers between extensions and more advanced reporting would be beneficial.

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Frequently asked questions

Is Grasshopper free to use?

Grasshopper does not currently offer a free tier or free trial. Pricing starts at $29 and depends on the plan you choose.

How much does Grasshopper cost?

Grasshopper starts at $29/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.

What does Grasshopper integrate with?

Grasshopper ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.

Who is Grasshopper best suited for?

Grasshopper is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.

How long does it take to onboard Grasshopper?

Most teams are live on Grasshopper within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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