Front
VerifiedMay be outdatedWhat is Front?
Front is a customer communication hub for sales, customer success, and support teams. Automating procedures and delivering comprehensive data to enhance team performance and customer interactions enables teams to provide excellent service at scale.
Teams can consolidate all incoming messages from email, social media, SMS, voice, and other channels into a single location using help desk software, and messages can be routed automatically to the appropriate person depending on the content of the message or information from other systems.
Teams may communicate with one another without creating lengthy threads, collaborate on customer responses directly in the app, and view customer history and data alongside the chat. Also, it offers perceptions and evaluations of individual or group performance to enhance procedures and raise client contentment.
To ensure that every communication point is quick, precise, and individualized, Front streamlines communication and improves team cooperation.
Pricing
Starting at $19/month · Subscription
Features
198 features that make Front stand out.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Assignment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
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Frequently asked questions
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