Freshcaller
VerifiedMay be outdatedWhat is Freshcaller?
Freshcaller is a cloud-based contact center solution designed to enhance customer experience effortlessly and affordably. It provides businesses with comprehensive call management capabilities, including call recordings, post-call transcripts, and detailed call-lifecycle information.
Freshcaller allows for real-time monitoring of agent performance and customer satisfaction through live dashboards.
Its compatibility with various communication channels and integration with other Freshworks products makes it a versatile tool for businesses looking to streamline their customer support operations.
Freshcaller aims to simplify the complex landscape of customer service by offering features that improve agent efficiency and customer engagement, making it an ideal choice for companies of all sizes seeking to elevate their call center operations.
Pricing
Starting at $18/month · Subscription
Features
67 features that make Freshcaller stand out.
- Alerts/Notifications
- Call Conferencing
- Call Monitoring
- Call Routing
- Call Screening
- Contact Management
- SIP Trunking
- Call Recording & Rating
- Transcriptions
- Caller Profiles
- Mobile Access
- Video Conferencing
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Frequently asked questions
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About the authors
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