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Document360

Document360

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by Document360·Launched Knowledge Management Software
ReviewAITools Score · 1096 reviews9.0

What is Document360?

Document360 is an AI-powered knowledge base platform. It enables teams to create, publish, and manage structured documentation like guides, manuals, and SOPs. The platform replaces Word and PDF files with searchable, secure knowledge bases.

Eddy AI generates full articles from videos, text files, audio, or prompts. It transcribes content, adds screenshots, optimizes SEO with titles and meta descriptions, and follows brand style guides. This speeds up content creation across products and languages.

Core features include Markdown and WYSIWYG editors, reusable content blocks, glossaries, workflows, and multilingual support for 50+ languages. Users build projects for public or private knowledge bases, embed them in websites, and track analytics for articles, search, and readers.

Enterprise capabilities offer SOC 2 compliance, SSO with Okta and Entra ID, IP restrictions, backups, and role-based permissions. Integrations connect with Zendesk, Freshdesk, Slack, and Zapier. AI tools provide chatbots, summaries, and SEO automation to reduce support tickets.

Best for
StartUpsFreelancersSmall BusinessMedium BusinessLarge Enterprise

Pricing

Starting at Custom · Subscription

Features

38 features that make Document360 stand out.

  • Cataloging/Categorization
  • Collaboration Tools
  • Document Storage
  • Tagging
  • Templates
  • Versioning & Version History
  • Searchable
  • Page Analytics
  • AI content generation
  • Markdown editor
  • WYSIWYG editor
  • Reusable blocks

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Frequently asked questions

Is Document360 free to use?
Document360 does not include a free tier, but it offers a free trial so you can test it before committing.
How much does Document360 cost?
Document360 uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.
What does Document360 integrate with?
Document360 integrates with popular tools such as Freshdesk, Zendesk Suite, Intercom, Drift, Slack, plus an open API for custom workflows.
Who is Document360 best suited for?
Document360 is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Document360?
Most teams are live on Document360 within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

About the authors

Ana Maria Constantin
Ana Maria ConstantinWriter

Ana Maria Constantin, the dynamic Chief Marketing Officer at Tekpon, brings a unique blend of creativity and strategic insight to the digital marketing sphere. With a background in interior design, her aesthetic sensibility is not just a skill but a passion that complements her expertise in marketing strategy. This allows her to create campaigns that are not only visually appealing but also highly effective, a testament to her unique talent. Ana Maria Constantin’s affiliate manager experience is a testament to her dedication and growth. During this time, she improved her partnership developmen

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Alina Maria Stan
Alina Maria StanWriter

Alina Maria Stan is the COO and Co-Founder of Tekpon, where she has utilized her expertise in SaaS, software promotion, and lead generation since July 2020. Her role involves media buying and extensive software branding, contributing significantly to Tekpon’s market presence. Prior to founding Tekpon, Alina served as CEO of King Casino Bonus and Head of Affiliation at Extremoo Media, where she was responsible for branding and affiliate strategies. Her earlier roles include Head of Branding & Affiliation at Fable Media in Denmark and Junior CRM Manager at K.H. ApS, where she developed affiliate

LinkedIn ↗

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