Deskpro
VerifiedMay be outdatedWhat is Deskpro?
Deskpro is a cloud-based helpdesk software that provides a unified platform for businesses to manage customer inquiries and support requests. It offers a variety of features, such as ticket management, automated workflows, and live chat, to assist teams in handling customer issues efficiently.
The help desk software also provides customers with self-service options such as knowledge base articles and a community forum, which helps to reduce the number of support tickets. Social media integration, email management, and analytics reporting are also notable features.
The advantages of using it include increased customer satisfaction, increased agent productivity, and improved team communication. It also provides customizable branding as well as advanced security measures to protect data privacy.
Overall, Deskpro’s comprehensive features, customization options, collaboration tools, and multi-channel support make it an outstanding choice for businesses seeking a flexible and powerful help desk solution.
Pricing
Starting at $29/month · Subscription
Features
139 features that make Deskpro stand out.
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Auto-Responders
- Automated Routing
- Call Center Management
- Call Routing
- Canned Responses
- Chat/Messaging
- Client Portal
- Collaboration Tools
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Frequently asked questions
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