Confluence

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by Confluence·Launched Knowledge Management Software Project Management Software Team Collaboration Software

ReviewAITools Score · 125244 reviews8.8

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What is Confluence?

Confluence by Atlassian is a collaborative workspace designed to help teams create, share, and manage content efficiently. It serves as a central hub where team members can collaborate on projects, document processes, and maintain organizational knowledge.

Key features of Confluence include dynamic pages for content creation, customizable templates, and integration with various tools to streamline workflows. Users can create and edit pages collaboratively, embed multimedia content, and utilize macros to enhance functionality. The platform also offers spaces to organize content by team or project, ensuring information is structured and easily accessible.

Confluence integrates seamlessly with other Atlassian products like Jira, enabling teams to link project tracking with documentation. This integration facilitates a cohesive workflow, allowing users to reference Jira issues within Confluence pages and vice versa. Additionally, Confluence supports integration with numerous third-party applications, enhancing its versatility.

The platform is beneficial for various use cases, including project management, knowledge base creation, and team collaboration. Teams can document project plans, track progress, and maintain a repository of information that is accessible to all members. Confluence’s collaborative features help reduce silos, promote transparency, and improve overall team productivity.

Confluence is available in both cloud and data center versions, catering to organizations with different hosting preferences and compliance requirements. Its scalability and flexibility make it suitable for teams of all sizes, from small startups to large enterprises.

Best for

StartUpsSmall BusinessMedium BusinessLarge EnterpriseNon-profit Organization

Pricing

Starting at $2.04/month · Subscription · Free tier available

Cloud Free

Free

Cloud Standard

6.40

Cloud Premium

12.3

Features

52 features that make Confluence stand out.

Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Comments
Drag & Drop
Document Storage
Import
Page Analytics
Permissions
Q&A
Searchable
Tagging

Pros & Cons

Pros

Versatile Collaboration PlatformUsers appreciate Confluence for its versatility as a collaboration platform. It effectively supports various team activities, including documentation, project management, and knowledge sharing. The integration with other Atlassian products, like Jira, is particularly valued, as it allows for seamless project tracking and documentation.
Robust Search FunctionalityThe search functionality in Confluence is highly praised. Users find it efficient to locate documents, pages, and specific content quickly, which is crucial for teams managing large volumes of information. The ability to use filters and advanced search options adds to its effectiveness.
Customizable and ScalableConfluence’s flexibility in customization and scalability is a significant plus for many organizations. Teams can tailor the platform to their specific needs, whether a small startup or a large enterprise. The ability to create templates, custom workflows, and permissions allows for a personalized experience that can grow with the team
Integration with Third-Party ToolsMany reviews highlight Confluence’s ability to integrate with various third-party tools beyond Atlassian’s ecosystem. This integration capability makes it easier for teams to connect their existing tools and workflows, enhancing productivity and reducing the need to switch between platforms.
Knowledge Management CapabilitiesConfluence is often praised as an excellent tool for knowledge management. Teams can create a centralized knowledge base where all documentation, FAQs, and project information can be stored and easily accessed. This helps in reducing silos and ensures that everyone has access to the same information, which is crucial for decision-making and onboarding processes.

Cons

Steep Learning CurveWhile Confluence is powerful, many users point out that it has a steep learning curve, especially for non-technical team members. The interface can be overwhelming initially, and the abundance of features sometimes makes it difficult for new users to navigate the platform.
Performance Issues with Large DatasetsSeveral reviews mention that Confluence can experience performance issues when handling large datasets or extensive document libraries. Pages can be slow to load, and the system may lag during peak usage, hindering productivity.
Pricing StructureSome users have criticized Confluence’s pricing structure. While the tool offers extensive features, some feel the pricing can be prohibitive, especially for smaller teams or startups. Feedback also suggests that the cost increases significantly as more users are added, which can be a barrier to scaling.
Limited Offline CapabilitiesConfluence is primarily an online tool, which can be a limitation for teams requiring offline access. Users have expressed the need for better offline capabilities, such as editing documents offline and syncing them later when a connection is available.
Complexity in Permissions ManagementWhile Confluence allows for detailed permissions management, users have noted that setting these permissions can be complex and time-consuming. Misconfigurations can lead to accidental data exposure or access issues, making it a challenging aspect of the platform for administrators to manage effectively.

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Frequently asked questions

Is Confluence free to use?

Yes, Confluence offers a free version with core features. You can upgrade to a paid plan when you need more capacity or advanced functionality.

How much does Confluence cost?

Confluence starts at $2.04/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.

What does Confluence integrate with?

Confluence integrates with popular tools such as Lucidchart, Asana, Figma, monday.com, Trello, plus an open API for custom workflows.

Who is Confluence best suited for?

Confluence is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.

How long does it take to onboard Confluence?

Most teams are live on Confluence within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

About the authors

Alina Maria StanWriter

Alina Maria Stan is the COO and Co-Founder of Tekpon, where she has utilized her expertise in SaaS, software promotion, and lead generation since July 2020. Her role involves media buying and extensive software branding, contributing significantly to Tekpon’s market presence. Prior to founding Tekpon, Alina served as CEO of King Casino Bonus and Head of Affiliation at Extremoo Media, where she was responsible for branding and affiliate strategies. Her earlier roles include Head of Branding & Affiliation at Fable Media in Denmark and Junior CRM Manager at K.H. ApS, where she developed affiliate

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Ana Maria StanciucEditor

Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. With a background in journalism, her expertise goes beyond writing, as she brings a unique combination of creative storytelling and technical accuracy to her work. She is currently the Head of Content at Tekpon and the Editor in Chief for Tekpon Magazine. In her current role, she leverages her extensive writing experience and strategic insight to produce valuable content. Ana-Maria specializes in reviewing and cu

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