Chekkit
VerifiedMay be outdatedWhat is Chekkit?
Chekkit is an all-in-one customer experience software that offers a review generation and management dashboard for businesses. The platform includes a range of features such as review management, business text messaging, web chat, centralized inbox, textable landline, customer surveys, competitive benchmarking, and more.
It also facilitates integration with third-party systems such as Slack, Shopify, Google Sheets, Google Analytics, Gmail, etc. The platform allows businesses to manage invoices and other transaction details, process refunds, and accept payments via credit cards and e-wallets. Also, it offers a white-label version for agencies.
Chekkit enables businesses to collect great reviews online and communicate via various channels such as SMS, Facebook Messenger, Google Business Messages, Website Leads, and more. The platform provides businesses with two-way texting, an all-in-one lead inbox, video chat, and auto-responder features.
Its dashboard also helps businesses track competitors and Google search results, receive alerts for inbound website messages, and control multiple branches from a centralized dashboard.
Pricing
Starting at $99/month · Subscription
Features
60 features that make Chekkit stand out.
- Campaign Management
- Chat/Messaging
- Communication Management
- Customizable Branding
- Dashboard
- Feedback Management
- Multi-Account Management
- Negative Feedback Management
- Ratings/Reviews
- Real-Time Analytics
- Reporting/Analytics
- Response Management
Pros & Cons
Pros
- Easy-to-Use InterfaceMany users appreciate Chekkit’s intuitive and user-friendly interface. Users find the platform simple to navigate, whether for managing reviews, sending customer messages, or handling other day-to-day tasks. This ease of use is particularly beneficial for smaller businesses without a dedicated tech team.
- Effective Review ManagementChekkit excels in helping businesses manage their online reputation by gathering and responding to customer reviews across multiple platforms. Users report that the automated review request feature is highly effective in increasing the volume of positive reviews and improving overall ratings.
- Centralized CommunicationThe platform offers robust messaging tools that allow businesses to communicate with customers through SMS, email, and other channels in one place. This unified inbox is often highlighted as a strong feature, allowing businesses to stay responsive and effortlessly track customer conversations.
- Customer SupportChekkit receives frequent praise for its customer service team. Users report that the support staff is responsive, helpful, and quick to resolve issues. The level of personalized support provided is especially appreciated by smaller businesses that may need more guidance.
- Affordable PricingMany users find Chekkit a cost-effective solution, especially compared to other review management platforms. Its pricing structure is considered fair, and many businesses feel they receive a lot of value for the cost, making it ideal for small and medium-sized enterprises.
Cons
- Limited IntegrationsAlthough the platform offers a mobile app for on-the-go access, some users have reported that the app lacks certain features that are available on the desktop version. This can make it difficult to fully manage reviews or customer communication through the app, leading to a slightly less seamless mobile experience.
- Learning Curve for New FeaturesSome users mention that new features introduced to the platform can sometimes be challenging to figure out without assistance. While the platform is easy to use, keeping up with new functionalities may require additional support or training.
- Customization OptionsWhile Chekkit is praised for its simplicity, some users feel there are limited options for customizing the platform to better suit their business needs. Personalizing the messaging templates or tailoring the dashboard interface could improve the user experience for some businesses.
- Mobile App LimitationsAlthough the platform offers a mobile app for on-the-go access, some users have reported that the app lacks certain features that are available on the desktop version. This can make it difficult to fully manage reviews or customer communication through the app, leading to a slightly less seamless mobile experience.
- Basic Reporting FeaturesUsers who need detailed insights into customer data or advanced analytics may find Chekkit’s reporting tools somewhat limited. While it provides basic statistics on reviews and communications, there’s room for improvement in offering more in-depth, customizable reports.
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Frequently asked questions
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