CallHippo
VerifiedMay be outdatedWhat is CallHippo?
CallHippo is a virtual phone system designed to help businesses increase agent productivity, automate workflows, and reduce communication costs across international teams.
With its cloud-based platform, it offers features like the What’s up Business chatbot for better customer experience, voice broadcasting to send bulk voice messages and collect data, and integrations with software like Airtable, Slack, and Freshdesk.
This software is loved by many enterprises, making communication easier, faster, and more efficient.
Pricing
Starting at $20/month · Subscription · Free tier available
Features
17 features that make CallHippo stand out.
- Alerts/Notifications
- Automated Attendant
- Business Text Messaging
- Call Analytics
- Call Conferencing
- Call Forwarding
- Call Monitoring
- Call Screening
- Call Pulling
- Call Recording & Rating
- Call Routing
- Call Queuing
Pros & Cons
Pros
- Easy Setup and User-Friendly InterfaceMany users praise CallHippo for its quick and easy setup. The interface is intuitive, making it accessible for teams that might not have extensive technical knowledge. The platform is designed to be simple, reducing the learning curve for new users.
- Wide Range of FeaturesCallHippo offers robust features, including call recording, call forwarding, voicemail, and virtual phone numbers in multiple countries. These tools are highly valued by users in customer service, sales, and support roles, as they help manage calls efficiently across teams.
- Global Reach with Virtual NumbersUsers appreciate the ability to get virtual phone numbers in over 50 countries, which allows businesses to expand their global reach. This feature is handy for international companies that must maintain a local presence in multiple regions.
- Affordable Pricing PlansCompared to other VoIP solutions, CallHippo is often considered affordable. Small and medium-sized businesses significantly benefit from the pricing structure, which includes multiple tiers and options, making it easier for organizations to choose a plan that suits their budget.
- Excellent Customer SupportCustomer service is consistently highlighted as one of CallHippo’s strengths. Users often mention that the support team is responsive and helpful in solving issues, providing guidance, and offering training to help teams get the most out of the platform.
Cons
- Call Quality IssuesSome users report experiencing call quality problems, including dropped calls, voice delays, and poor audio quality. While these issues are not universal, they can be frustrating for businesses that rely heavily on smooth, uninterrupted communication with customers.
- Limited Advanced FeaturesWhile CallHippo provides essential call management features, some users feel that it lacks advanced tools like deeper reporting analytics or more workflow customization. Businesses with more complex requirements may find that CallHippo doesn’t fully meet their data analysis and reporting needs.
- Occasional Glitches and BugsSeveral users mention occasional glitches in the platform, such as difficulty accessing call logs, sync issues, or challenges with integration. While generally fixable, these technical problems can slow down teams’ productivity.
- Mobile App FunctionalitySeveral reviews indicate that the mobile app is less featured or reliable than the desktop version. Users have reported occasional crashes, slow load times, or issues when switching between Wi-Fi and mobile networks, making the app less reliable for mobile teams.
- Integration LimitationsWhile CallHippo does integrate with popular CRMs like Zoho and Salesforce, some users feel that the range of integrations is limited compared to other VoIP providers. Expanding the integration options could significantly enhance the user experience for businesses relying on multiple tools for operations and customer management.
CallHippo alternatives
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Frequently asked questions
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