Broadly

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by Broadly·Launched Online Reputation Management Software

ReviewAITools Score · 829 reviews9.4

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What is Broadly?

Broadly is a customer experience and online reputation management software designed for local businesses. It focuses on helping businesses build a strong online presence and reputation. Broadly assists in engaging with leads and customers, automating review requests, and streamlining invoices and payments. The platform is accessible for free, offering all its features without charge.

Broadly supports over 6,000 local businesses across various industries, including automotive, home, and pet services. The software is particularly effective in driving new business by increasing reviews on platforms like Google and Facebook, helping businesses stand out from their competition. It also features a web chat function for generating qualified leads directly from the website, leading to faster and easier conversions.

The platform offers a consolidated messaging system, allowing businesses to communicate with customers and leads from various channels like their website, Google My Business, and Facebook Messenger, all from one place. Broadly is an ideal solution for local businesses looking to enhance their online reputation, improve customer engagement, and grow their business.

Best for

Small Business

Pricing

Starting at Custom · Subscription

Features

37 features that make Broadly stand out.

Website Integration
Third Party Integrations
Survey/Poll Management
Social Media Integration
Sentiment Analysis
SMS Messaging
Review Request
Review Generation
Ratings/Reviews
Reporting/Analytics
Response Management
Performance Metrics

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Frequently asked questions

Is Broadly free to use?

Broadly does not currently offer a free tier or free trial. Pricing starts at Custom and depends on the plan you choose.

How much does Broadly cost?

Broadly uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.

What does Broadly integrate with?

Broadly ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.

Who is Broadly best suited for?

Broadly is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.

How long does it take to onboard Broadly?

Most teams are live on Broadly within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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Online Reputation Management Software helps businesses monitor, influence, and maintain their brand image across various online platforms. This software is used to track customer reviews, social media mentions, and other online content to ensure a positive brand presence. It provides tools for responding to reviews, addressing negative feedback, and promoting positive customer experiences.

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