AuguTech
VerifiedMay be outdatedWhat is AuguTech?
Augutech caters specifically to call centers, offering a software platform designed to optimize both inbound and outbound operations. Their core concept is an “omnichannel” approach, meaning they strive to seamlessly integrate various communication channels for a more efficient experience.
Imagine a call center equipped with features like answering machine detection. Augutech boasts the ability to identify live calls, ensuring your agents connect only with real people. This eliminates wasted time and frustration, potentially boosting agent productivity.
For outbound calling, Augutech offers a predictive dialer. This software intelligently dials numbers and connects agents to available prospects, maximizing call volume and minimizing downtime. They also highlight features like easy-to-use IVR (Interactive Voice Response) configuration, allowing you to create a smooth customer experience even for automated interactions.
But Augutech goes beyond basic call management. Their platform integrates security features like call redaction, ensuring customer privacy and PCI compliance. They also emphasize user-friendliness with an intuitive interface, empowering agents to work efficiently and focus on customer interactions.
Pricing
Starting at Custom · Subscription
Features
42 features that make AuguTech stand out.
- Activity Dashboard
- Campaign Management
- Computer Telephony Integration
- Contact Management
- Monitoring
- Reporting/Analytics
- Third-Party Integrations
- Call Recording
- Real Time Reporting
- Automatic Call Distribution
- Call Reporting
- Real Time Monitoring
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