Essentials
30
Aircall
VerifiedMay be outdatedReviewAITools Score · 24123 reviews8.9
What is Aircall?
Aircall is one of the most effective business call tools that you can use to enhance your customer experience service, among all the various online call center solutions. Some features available on Aircall are tag and add comments, assign, contact management, voicemail, queueing, recording, and shared call inbox. This powerful calling app enables business owners to form employee groups based on responsibilities, skill set, location, and other features and establish business strategies that improve team performance. In addition, it gives you phone numbers that you can use to make and receive calls from anywhere you are in the world and get live feeds on processes.
Therefore, great call center software will help you manage your customers well if you have an online business. Communication is key in business, and the Aircall calling app can help you keep in touch with your team members and customers. Aircall is a cloud-based calling app that operates completely in the cloud. You can use it to make and receive calls on either your smartphone or your computer. This powerful tool has many features that will enable you to always communicate effectively with people.
Best for
Small BusinessMedium BusinessLarge EnterpriseNon-profit Organization
Pricing
Starting at $30/month · Subscription
Professional
50
Custom
Features
20 features that make Aircall stand out.
- Alerts/Notifications
- Custom Ringback
- Automated Attendant
- Call Analytics
- Call Conferencing
- Call Forwarding
- Call Screening
- Call Monitoring
- Call Routing
- Business Text Messaging
- Transcriptions
- Speed Dial
Pros & Cons
Pros
- Seamless IntegrationsAircall effortlessly integrates with many popular CRM and helpdesk platforms, such as Salesforce, HubSpot, Zendesk, and Slack. Users frequently mention that this feature streamlines their workflows, allowing call data to be synced automatically into their systems.
- User-Friendly InterfaceAircall’s interface is praised for its simplicity and ease of use. Many users highlight that the platform is straightforward to set up, even for teams without technical expertise. The clean, intuitive design makes managing and routing calls convenient.
- Reliable Call QualityMany reviewers are satisfied with the high-quality calls and stable connections provided by Aircall. This stability is crucial for businesses that rely on frequent phone communication, especially for customer support and sales teams that need to maintain professionalism during calls.
- Call Routing and Management FeaturesAircall offers various useful features for managing calls, such as call forwarding, queues, recording, and voicemail. These features help companies manage incoming calls more efficiently, which greatly benefits businesses with high call volumes.
- Strong Customer SupportCustomer service is often praised, with users reporting that the Aircall support team is responsive and helpful when resolving issues or assisting with setup and integration. This has helped build customer trust and loyalty.
Cons
- PricingSeveral users feel that Aircall’s pricing is higher, especially for smaller businesses or startups. While the features are robust, the cost can be prohibitive for some organizations, especially when compared to alternative platforms that offer similar features at lower prices.
- Occasional Call Drops and LatencyDespite generally positive call quality reviews, some users report experiencing occasional call drops, latency, or echo issues. These problems can disrupt business operations, particularly for customer-facing teams.
- Limited Customization OptionsSome users have expressed frustration with the lack of deeper customization options. For instance, the inability to configure more granular call routing or reporting settings can limit its usefulness for larger businesses with specific needs.
- Reporting FeaturesWhile Aircall offers basic analytics and reporting, some users feel the reporting features are too limited. Many would like more advanced reporting capabilities, such as customizable reports or more detailed call analytics.
- No Offline ModeAircall’s functionality depends on an internet connection, and no offline mode is available. Users have noted that the inability to make or receive calls is a significant limitation when internet connectivity is poor or goes down.
Aircall alternatives
Tools buyers consider alongside Aircall.
Frequently asked questions
Is Aircall free to use?
Aircall does not currently offer a free tier or free trial. Pricing starts at $30 and depends on the plan you choose.
How much does Aircall cost?
Aircall starts at $30/month. Higher tiers add seat capacity, automation, integrations and enterprise-grade controls.
What does Aircall integrate with?
Aircall integrates with popular tools such as HubSpot CRM, Salesforce CRM, Freshdesk, BigCommerce, Freshchat, plus an open API for custom workflows.
Who is Aircall best suited for?
Aircall is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard Aircall?
Most teams are live on Aircall within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.
About the authors
Rashi AroraWriter
Rashi Arora is currently working as a Project Manager at Aventra Group. Prior to this, she was a Product Owner at Broadcom. Rashi has gained expertise by managing renewals on Salesforce CPQ and improving the Renewal Admin Portal. Her strategic involvement in transitioning customer experiences from perpetual to SaaS models highlights her ability to modernize business operations. Rashi’s academic background from the prestigious International Institute of Information Technology Bangalore, coupled with her training from Product School, forms a strong foundation for her career. She effectively comb
LinkedIn ↗
Ana Maria StanciucEditor
Ana Maria Stanciuc is a highly skilled writer and content strategist with 10+ years of experience. She has experience in technical and creative writing across a variety of industries. With a background in journalism, her expertise goes beyond writing, as she brings a unique combination of creative storytelling and technical accuracy to her work. She is currently the Head of Content at Tekpon and the Editor in Chief for Tekpon Magazine. In her current role, she leverages her extensive writing experience and strategic insight to produce valuable content. Ana-Maria specializes in reviewing and cu
LinkedIn ↗Read more about Aircall
Editorial deep dives and how-to guides covering this tool and its category.
Guides
Best AI Tools in 2026: 15 Powerful Platforms for Work, Content, and Productivity
AI tools have moved far beyond simple chatbots. This guide compares 15 of the best AI platforms in 2026 for research, writing, design, video, meetings, automation, coding, and everyday productivity so you can build a practical AI stack without paying for overlapping tools.
Industry Insights
Customer Segmentation Using AI: Smarter Insights, Better Results
AI-driven segmentation lets you discover the real clusters in behaviour, intent and value — and act on them weekly rather than once a quarter.
Industry Insights
Best ecommerce personalization software in 2026
Ecommerce personalization software uses behavioral data and AI to tailor every part of the shopping journey, from product recommendations and search results to email and push notifications. The best platforms in 2026 combine real-time personalization, omnichannel orchestration, a
Industry Insights
Best Accounting Software for Freelancers 2026
The best accounting software for freelancers and self-employed professionals in 2026. Compare FreshBooks, Wave, Bonsai, and 7 more on Tekpon.
Browse related categories
Other directories where this product (and its competitors) live.
Live Chat Software
The fundamental key to any business’s success relies on the qualitative customer services they offer. Customers rely on products or services and get influenced by the support you offer. So when it comes to your business, you must find ways to foster your relationship with your customers. Offering good and all-time support can help you prosper and scale your customer base.
VoIP software
Voice over Internet Protocol (VoIP) software is a technology that enables users to make and receive phone calls over the Internet rather than through traditional phone lines. This digital communication method converts voice communication into data packets that are transmitted over the internet. VoIP is particularly advantageous for its cost-effectiveness, especially for long-distance and international calls, making it a popular choice for businesses of all sizes.
Utility Software
We want to cover those system programs that provide your computer with effective management when discussing system utility software. People and most businesses use it to ensure the good functionality of their technological equipment, such as computers. Thanks to the utility programs, computer systems run smoothly.
Email Management Software
Email management software is a powerful and specialized tool that can transform how you handle emails. It is designed to help individuals and businesses organize, streamline, and optimize their email-related tasks. This software is a digital assistant ensuring your emails are sorted, prioritized, and easily accessible.
Email Marketing Software
Businesses use this software to send marketing emails to customers to promote new products or services. It allows you to send many different kinds of material, such as approvals and notifications, promotional emails for special events, newsletters, and advertisements, making it an efficient approach for increasing brand recognition. Showing your potential customers the appropriate material can inspire them to move up the sales funnel and become actual customers.
Meeting Management Software
Meeting management software facilitates team meetings’ planning and management, ensuring they are productive and focused. These solutions are used by users to efficiently coordinate meetings, and they frequently integrate with calendar software to ensure visibility.