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360dialog

360dialog

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ReviewAITools Score · 857 reviews6.0

What is 360dialog?

360dialog is a prominent software platform in the SaaS industry that specializes in enabling businesses to manage their WhatsApp communication effectively.

It stands out by offering a WhatsApp Business API solution designed to streamline customer interactions.

This allows companies to integrate WhatsApp messaging into their customer service, marketing, and sales strategies.

This platform is recognized for its robust capabilities in automating conversations, sending bulk messages, and providing secure messaging environments.

The key features include API access for sending and receiving messages, end-to-end encryption for secure communications, and support for creating chatbots to automate interactions.

Businesses can benefit from utilizing 360dialog by enhancing customer engagement through real-time communication, improving customer support capabilities, and executing targeted marketing campaigns directly through WhatsApp.

Use cases for this platform span across various sectors, including e-commerce, finance, healthcare, and education, where organizations are keen to leverage WhatsApp’s extensive user base to improve their customer service and marketing outreach.

By adopting 360dialog, companies can significantly boost their operational efficiency and build stronger relationships with their customers.

Best for
StartUpsSmall BusinessMedium BusinessLarge Enterprise

Pricing

Starting at Custom · Subscription

Features

17 features that make 360dialog stand out.

  • API
  • Auto-Responders
  • Campaign Management
  • Chat/ Messaging
  • Contact Management
  • Customizable Templates
  • Live Chat
  • Reporting/Analytics
  • Audience Targeting
  • Campaign Segmentation
  • Email Management
  • Engagement Tracking

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Frequently asked questions

Is 360dialog free to use?
360dialog does not currently offer a free tier or free trial. Pricing starts at Custom and depends on the plan you choose.
How much does 360dialog cost?
360dialog uses custom pricing tailored to each organisation. Contact their sales team for a quote based on your team size, modules and contract length.
What does 360dialog integrate with?
360dialog ships with an open API for custom integrations. The vendor also publishes connectors for common business systems on request.
Who is 360dialog best suited for?
360dialog is built for teams who need to standardise the workflow it covers — typically growing companies who have outgrown spreadsheets but don't yet need enterprise-grade procurement suites. The exact fit depends on company size, deal volume and compliance requirements.
How long does it take to onboard 360dialog?
Most teams are live on 360dialog within 2–6 weeks. Simpler implementations (small teams, default workflows) can be done in days; large enterprise rollouts with custom approval chains and ERP integration take longer.

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